Refund and Returns Policy

Return/Refund Policy

Thank you for shopping at Peterborough DIY Pound Store Plus. We appreciate your business and want to ensure your satisfaction with our DIY products. Please carefully read our Return/Refund Policy to understand your rights and responsibilities.

1. Returns and Exchanges:

  • We gladly accept returns or exchanges within 30 days of the purchase date.
  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase is required for all returns and exchanges.

2. Refunds:

  • Refunds will be processed to the original payment method used at the time of purchase.
  • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
  • If approved, the refund will be processed, and the credit will be automatically applied to your original payment method within a specified number of days.

3. Non-Returnable Items:

  • Certain items are non-returnable, including but not limited to:
  • Opened or used products
  • Items without original packaging
  • Clearance or discounted items
  •  Gift cards

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with details and photographic evidence. We will provide instructions on how to return the item and will arrange for a replacement or refund.

5. Return Process:

  • To initiate a return, please contact our customer service team at [customer-service@email.com] or [phone number] to obtain a Return Authorization (RA) number.
  •  Clearly mark the RA number on the outside of the package.
  • Ship the item to the address provided by our customer service team.

6. Shipping Costs:

  • Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

7. In-Store Returns:

  • If you made your purchase at our physical store, you may return the item to the store along with the original receipt.

8. Cancellation Policy:

  •  If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

9. Contact Information:

  • For any questions or concerns regarding our Return/Refund Policy, please contact our customer service team at info@pbdiy.co.uk or 01733 512577 .

We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our Return/Refund Policy.

Thank you for choosing Peterborough DIY Pound Store Plus. We value your needs and aim to provide excellent customer service.